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HOW TO SHOP


Login / Register

Welcome to Fine Foods Online (FFO) shopping!  You will be experiencing the fun of shopping at FFO after becoming one of our members!

 

As a new customer, you may register before choosing your products or complete the registration process through a simple procedure during check out.  Just click on the “Submit” button after finished filling out the registration form and a confirmation email will be sent to your registered email shortly.  Your membership registration will be completed after clicking the activation link from the email.

 

As an existing member, you may sign in with your registered email and password.


Shopping

Shopping at FFO is easy! Just simply select “Product” on the top navigation menu, pick your favorite items and add them into the shopping cart.  You may also use the search box above the top navigation menu by entering any keywords, brands, product names or item codes.  If you are not able to locate the item, please feel free to Contact Us for further assistance.

 

Also, do not miss the opportunity to enjoy the exceptional offers from the “Value of the week” and “New Arrival” page which displaying our discounted items and new products.


Check Out

You can select the shopping cart and click on the “Check Out” button when finished shopping.  Please double check on your order summary then click “Confirm” for order confirmation.  You can settle the payment by either COD (Cash on Delivery), bank transfer or credit card via paypal.


Delivery Arrangement

You will be contacted by our Customer Service Representative shortly once your order has been confirmed.  Goods will be delivered within 7 working days from the day of ordering.  

 

Free delivery to one assigned location is applicable for any orders over HK$600.  A delivery fee of HK$100 will be charged for the orders less than HK$600.

 

The delivery schedule is as below:

 

Central and Western, Hong Kong Island
Mon to Sat Admiralty / Central / Sai Ying Pun / Sai Wan / Sheung Wan / Kennedy Town
Tue, Thur & Sat The Peak / Mid-Levels

 

Wan Chai, Hong Kong Island
Mon to Sat Wan Chai / Tai Hang / Happy Valley / Causeway Bay

 

Eastern Hong Kong Island
Mon to Sat Tai Koo / Quarry Bay / Sai Wan Ho / Shau Kei Wan
Mon, Wed & Fri Tin Hau / Chai Wan / North Point

 

Southern Hong Kong Island
Tue, Thur & Sat Stanley / Aberdeen / Ap Lei Chau / Sham Wan / Repulse Bay / Shouson Hill

 

East Kowloon
Mon, Wed & Fri Lok Fu / Ho Man Tin / Wong Tai Sin / Kwun Tong / To Kwa Wan / San Po Kong / Kowloon Bay

 

West Kowloon
Mon to Sat Mei Foo / Hung Hom / Tsim Sha Tsui / Mong Kok / Tai Kok Tsui / Prince Edward / Cheung Sha Wan

 

New Territories
Mon to Sat Shatin
Mon, Wed & Fri Tai Po / Tuen Mun / Kwai Chung / Lai King / Tsuen Wan / Tin Shui Wai / Tsing Yi / Yuen Long / Sheung Shui / Fan Ling / Sham Tseng
Tue, Thur & Sat Po Lam / Hang Hau / Ma On Shan / Sai Kung / Tseung Kwan O

 

Islands
Tue, Thur & Sat Tung Chung / Chek Lap Kok / Discovery Bay / Ma Wan

                    The delivery schedule is for reference only.

                    Due to the traffic control at Ma Wan, delivery services are only available from 10:00 a.m. to 1:00 p.m.

                    and from 2:00 p.m. to 4:00 p.m.

                    Due to the traffic control at Big Wave Bay Village and Shek O, you must collect deliveries at designated

                    location(s).

 

Remarks:

  • The prices charged are those applicable on the day you order.

  • Delivery services are only available in Hong Kong but not overseas territories.

  • Delivery services are not available neither at the areas where cannot be reached directly by our vehicles (except for Ma Wan, Discovery Bay, Tung Chung and Chek Lap Kok), nor buildings that without a functioning lift to 3rd floor or above.

  • Delivery services will be suspended when typhoon signal No.8 or above or a black rainstorm warning is hoisted.  In this event you will be contacted to re-schedule delivery time.

  • It is recommended to receive the delivery in person.  FFO is not responsible of any losses and damages for leaving the goods outdoor.


Goods Received

It is very convenient that your purchased items will be delivered to your home during the scheduled period.  So, you do not even need to go through the front door to enjoy the fun of online shopping and the delicacies!