Your Cart 0 items
$0.00

TERMS & CONDITIONS

In these terms and conditions, the "Company" will mean Fine Foods Online and the "Customer" will mean any person, firm, company or body which places an order with the Company.  Please read these terms and conditions carefully before using the site.  By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.

 

A)  General
1   The Company shall make every effort to ensure that prices, details and sizes of products on this website are up to date. 

     Prices are subject to change without prior notice and all orders are subject to Company's acceptance at its sole discretion

     and stock availability.

 

2   The Company shall make every effort to ensure products displayed on the website are in stock.  If from time to time

     products become out of stock, the Company reserves the right to offer alternative product(s) to the Customer of similar

     value and style.

 

3   The prices charged are those applicable on the day you order.

 

4   Product Photos are for reference only.

 

5   All orders are subject to confirmation of final availability and FFO reserves the right to reject the order in the event that any

     of the products or services requested are unavailable.  In the event that we are unable to fulfill any of the products or

     services in your order, we will notify you by phone or email before delivery.

 

6   Fine Foods Online reserves the right to adjust the on-line bill and such adjustments will be marked on the final bill

     presented to the Customer at the time of delivery.

 

7   It is illegal to sell alcohol to people under the age of 18.  By placing an order with alcohol products, the Customer confirms

     that he/she is 18 years old or above.  The Customer shall ensure that no person shall use his/her login to purchase

     alcohol products.

 

B)  Registration


1   You are required to register before placing any order through this website. During the registration:
     1.1   You must provide us with accurate, complete and up to date registration information;
     1.2   You must safeguard your username and password;
     1.3   You authorize us to assume that any person using the site with your username and password is either you or is

             authorized to act for you;


2   The Company has the absolute discretion to refuse registration of a potential customer and to terminate the registration of

      any customer for any reason whatsoever.


3   You must inform us immediately of any changes to the information that you provided so that we can communicate with you

     effectively.


4   Fine Foods Online shall use its best endeavors to prevent any unauthorized access to this site.  However, Fine Foods

     Online shall not be liable for any loss or damages whatsoever if any third party gains unauthorized access to this site using

     the Customer’s Login.

 

C)  Breakage

 

The Customer is requested to examine the goods immediately upon delivery for any deficiencies and/or damages.  Claims (if any) must be lodged to our customer service hotline +852 2690 0831 at the time of delivery, otherwise we shall have the discretion to refuse your claim after delivery.

 

 

D)  Replace Policy
1   It is the receiver's responsibility to check the condition of any goods received, at the time of delivery.

 

2   Replace is only available when valid original receipt is provided.

 

3   All products are applicable for replacement but not refundable.

 

4   In the event that you would like to replace products, please call our customer service hotline +852 2690 0831 within 7 days

     from the date of delivery.

 

E)  Cash Voucher / Coupon
Cash Vouchers / Coupons from other subsidiaries of Global Commerce Corporation Limited are not redeemable on www.ffo.hk.

 

F)  Title
All risks in the Products shall pass to the Customer upon delivery but Fine Foods Online shall retain title in the Products until full payment has been received.  

 

G)  Force Majeure
The Company shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labor difficulties, equipment failures, or any other causes beyond the control of Company.

 

H)  Payment Terms
1   We accept payment by PayPal, Bank Transfer and Cash On Delivery (COD).

 

2   All product prices listed are in HK dollars.

 

3   Your offer to purchase made on www.ffo.hk shall be subject to our sole discretion and may not be accepted subject to the

     availability of stock.  A final and conclusive invoice will be presented to you upon delivery.

 

4   www.ffo.hk may from time to time set credit limits for individual customers and www.ffo.hk reserves the right to limit sales

     including the right to decline sales to any customers.

 

5   www.ffo.hk reserves the right to change the payment terms for any order without prior notice.

 

I)  Delivery
1   We offer FREE delivery (single location only) for purchases over HK$600.  For orders under HK$600, a delivery charge

     of HK$100 shall apply.

 

2   Delivery Schedule (Reference Only):

 

Central and Western, Hong Kong Island
Mon to Sat  Admiralty / Central / Sai Ying Pun / Sai Wan / Sheung Wan / Kennedy Town
Tue, Thur & Sat  The Peak / Mid-Levels

 

 

Wan Chai, Hong Kong Island
Mon to Sat  Wan Chai / Tai Hang / Happy Valley / Causeway Bay

 

 

Eastern Hong Kong Island
Mon to Sat  Tai Koo / Quarry Bay / Sai Wan Ho / Shau Kei Wan
Mon, Wed & Fri Tin Hau / Chai Wan / North Point

 

 

Southern Hong Kong Island
Tue, Thur & Sat Stanley / Aberdeen / Ap Lei Chau / Sham Wan / Repulse Bay / Shouson Hill

 

 

East Kowloon
Mon, Wed & Fri   Lok Fu / Ho Man Tin / Wong Tai Sin / Kwun Tong / To Kwa Wan / San Po Kong / Kowloon Bay

 

 

West Kowloon
Mon to Sat Mei Foo / Hung Hom / Tsim Sha Tsui / Mong Kok / Tai Kok Tsui / Prince Edward / Cheung Sha Wan

   

 

New Territories
Mon to Sat Shatin
Mon, Wed & Fri  Tai Po / Tuen Mun / Kwai Chung / Lai King / Tsuen Wan / Tin Shui Wai / Tsing Yi / Yuen Long / Sheung Shui / Fan Ling / Sham Tseng
Tue, Thur & Sat Po Lam / Hang Hau / Ma On Shan / Sai Kung / Tseung Kwan O


 

Islands
Tue, Thur & Sat Tung Chung / Chek Lap Kok / Discovery Bay / Ma Wan

   

 

3   Order will be delivered within 7 days from the day of order.

 

4   We will confirm the delivery date with you directly.

 

5   Delivery service is only available in Hong Kong, Kowloon and New Territories and not available for the Outlying Islands

     (except Ma Wan, Discovery Bay, Tung Chung and Chek Lap Kok).  There is no overseas delivery.

 

6   Due to restricted access to Ma Wan after 4:00 p.m., the delivery service to Ma Wan is only available from 10:00 a.m. to

     1:00 p.m. and from 2:00 p.m. to 4:00 p.m.

 

7   Due to restricted access to Big Wave Bay Village Shek O, customers there must collect deliveries at designated

     location(s).

 

8   Delivery service is not available to areas that cannot be reached directly by our vehicles, or buildings without a

     functioning lift to the 3/F or above.  In the event of a lift breakdown during delivery we will make arrangements to deliver

     the goods at another time.

 

9   Delivery service will be suspended when typhoon signal No.8 or above or a black rainstorm warning is hoisted.  In this

     event customers will be contacted to re-schedule delivery time.

 

10  We reserve the right to charge an additional delivery fee if the recipient is not available to accept delivery at the

       nominated delivery time.

 

11  It is the responsibility of the customer to notify www.ffo.hk immediately of any change to their delivery address.

 

12  We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.

 

13  If any Product which was not included in the Customer's order is delivered to the Customer by mistake, Fine Foods

      Online reserves the right to collect the wrong Product delivered.

 

14  Fine Foods Online will not refund or exchange goods or rectify discrepancies 7 days after delivery.

 

These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China and the Customer and Fine Foods Online agree to submit to the exclusive jurisdiction of the Hong Kong courts.  Fine Foods Online may revise these terms and conditions at any time without prior notice.  If any dispute arises, Fine Foods Online 's decision shall be final.  Where these terms and conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.